Students can access Manage My Refunds within TUpay and select their refund option as soon as they pay a deposit to the university. 

• Access TUportal
• Select Student Tools
• Select TUpay under Student Accounts
• Select Manage My Refunds

Specific instructions to select your refund method are available in Manage My Refunds.

If you will wish to receive your refund via check, it will be sent to your mailing or permanent address on file at Temple University. To update your mailing or permanent address,

• access TUportal,
• select Self-Service Banner,
• select Personal Information, and
• select Addresses & Phones.

Note: If no option is selected in Manage My Refunds, a check is mailed to your mailing or permanent address listed in Self-Service Banner (SSB) with mailing address being selected first. However, you must have a valid address before a refund can be issued. Thus, it is very important that you make sure to have a correct address in SSB.

Students can access their refund information from TUpay and select their refund option as soon as they pay a deposit to the university.

• Access TUportal
• Select Student Tools
• Select TUpay under Student Accounts
• Select Manage My Refunds

Direct deposit can be set up via Student Choice Refunds within the student’s TUpay account in the Cost and Aid tab of TUportal. Students can reference the Bursar's Office website for additional information.

Students who were sent a paper refund check and have not received it should first check the mailing address listed on TUportal to confirm where it was sent. Please note that we cannot reissue a paper check; we can only stop payment and reissue a refund via direct deposit.

Send an email to [click-for-email] to inquire if a missing check was cashed or not.

Student and Parent PLUS loan refunds are processed by our servicer NELNET. (The funding is not on-site at Temple University.) 

• If the refund was a result of the Direct Student Loan, Parent PLUS loan or a private loan, the student must submit a Loan Change Form (see below) to our office to let us know how much of the funding they wish to return. We cannot move forward until this is done first.
• If the refund was from another source, we will first need to review to see what the process will be. Please email us at [click-for-email] for this review.
• Paper refund checks must be endorsed and signed over to Temple University. Temple cannot cash this check since it is in student’s name.
• This check should be sent to the Bursar’s Office and not Student Financial Services. Include a copy of the loan change form with the check.
• Do not void the check. Voided checks cannot be canceled.
• Uncashed checks from NELNET take 90 days to return to Temple University. We cannot expedite that process. Once we are notified of an uncashed check, we will reach out to the student for the next step in processing.
• Students/authorized payers can also cash the refund check and then electronically pay it back to Temple via the Temple TUpay system. If you choose this method, please email [click-for-email] to ensure the refund is not sent back out. 

Refunds received via direct deposit can be paid it back to Temple via TUpay. Students should first email [click-for-email] to notify our office that a refund needs to be returned so we can apply a refund suppression to the account to avoid reissuing the funds.

• The parent must first be set up as an authorized payer on the student’s account. Students can grant their permission via their portal.
• Login to TUpay under the parent's account
• Select TUpay Student Choice Refunds to be taken directly into the direct deposit system. Follow the steps below to complete the process.
  • Select Manage My Refunds Account.
  • Under Refund Method, select Edit Refund Method.
  • You will receive an authentication code via email.
  • Enter the authentication code number and click submit.
  • Select Bank Account (Direct Deposit) and enter the required information.

We recommend using the email option to verify your information instead of the text option.